SAP Knowledge Base Article - Public

3016159 - SuccessFactors mobile app crashes in iPod [SF MOB]

Symptom

Mobile app crashes when scanning QR code using an iPod device


Environment

SAP SuccessFactors Mobile

Reproducing the Issue

  1. Login to SuccessFactors via web
  2. Go to Settings
  3. Select Mobile
  4. Go to Activate using Camera
  5. Scan the QR code using the device

Resolution

This is an expected behavior since iPod Touch is not a supported device.

Refer to the Mobile Application Support for SAP SuccessFactors - SAP Help Portal for the list of supported mobile devices.

See Also

2152058 - SuccessFactors Supported Mobile Devices [SF MOB]

Keywords

ipod, mobile, crash, mobile app, application, sf, bizx, qr code, ipod touch , KBA , LOD-SF-PLT-MOB , Mobile Issues , Problem

Product

SAP SuccessFactors HXM Core all versions