SAP Knowledge Base Article - Public

3016273 - '/ by zero' error when trying to submit a time account payout


When trying to enter a time account payout, the system throws an error : "/ by zero".


SAP SuccessFactors Employee Central: Time Off

Reproducing the Issue

  • In termination screen click on payout or add payout via administer time
  • Error occurs "/ by zero"


 'Average Hours Per Year' field in the work schedule associated with the employee is set to 0. This value (zero) is used during standard rate calculation for the payout, thus throwing an Arithmetic Exception: / by zero.

Kindly populate the field in Manage Data -> Work Schedule -> <Work schedule associated with the employee> to resolve the issue.


/ by zero, time account payout, termination payout, work schedule, Average Hours Per Year, 0, zero, time off, employee central , KBA , LOD-SF-EC-TIM-PYT , Payouts - Self Service, Admin, Termination , Problem


SAP SuccessFactors Employee Central 2011 ; SAP SuccessFactors HXM Core 2011