SAP Knowledge Base Article - Public

3016497 - Converting a Lead to Opportunity: Duplicate Check is not available


Duplicate Check is not available when converting a Lead to an Opportunity.


SAP Sales Cloud

Reproducing the Issue

  1. Go to the Sales workcenter.
  2. Go to the Leads view.
  3. Open the Lead ABC you want to convert to an Opportunity (ABC represents the Lead name).
  4. Click Actions > Convert t Opportunity.

Result: The Duplicate Check section is not available.


The Lead ABC has an existing Account; the Duplicate Check is only available for Leads without existing Account.


This is the designed behaviour.


 lead, opportunity, duplicate check, not available , KBA , LOD-CRM-LM , Lead Management , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions