SAP Knowledge Base Article - Public

3016609 - Error 500 accessing CSB site URL or previewing page - Recruiting Marketing


When opening the site URL the following error message is returned : 

HTTP Status 500 - while trying to invoke the method of a null object loaded from local variable 'socialNetworkType'


  • SAP SuccessFactors Recruiting Marketing
  • Career site Builder 


Instances provisioned before the roll out of Command Center V2 and the new CSB features might encounter this issue and require the below actions to be performed.


Action is to remove Facebook from the Social Apply settings. Steps are as follows:

  1. Download site settings XML from CSB (Tools/Import and Export/Select Site Settings and Export)
  2. Remove <network>facebook</network> from all locales in propertyvalue socialApplySettings from the downloaded XML
  3. Reupload site settings XML after step 2 (Tools/Import /Import?select site Setting and select modified XML before importing)


KBA , LOD-SF-RMK-CSB , Career Site Builder , Problem


SAP SuccessFactors Recruiting all versions