SAP Knowledge Base Article - Public

3016777 - HTML E-Mail Template is not working as expected


You are using an HTML e-mail template or Subject template and instead of the intended value, the Placeholder itself is shown.


SAP Business by Design

SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to the Application and user Management Work Center
  2. Select the Form template maintenance view and search, for example, for Customer Invoice
  3. Click the Action button and use "Create e-mail template" or " Maintain e-mail subject".
  4. Now create, for example, a Customer invoice and you see for example <ID></ID>.


If the placeholder does not have any content, such as <ID>1CM-7-2020</ID>, the placeholder itself will be shown.


This is the system standard behaviour.


E-mail Template, html templates, e-mail Subject. , KBA , AP-RC-OUT , Output Management , How To


SAP Cloud for Customer core applications all versions