Symptom
You are using an HTML e-mail template or Subject template and instead of the intended value, the Placeholder itself is shown.
Environment
SAP Business by Design
SAP Cloud for Customer
Reproducing the Issue
- Navigate to the Application and user Management Work Center
- Select the Form template maintenance view and search, for example, for Customer Invoice
- Click the Action button and use "Create e-mail template" or " Maintain e-mail subject".
- Now create, for example, a Customer invoice and you see for example <ID></ID>.
Cause
If the placeholder does not have any content, such as <ID>1CM-7-2020</ID>, the placeholder itself will be shown.
Resolution
This is the system standard behaviour.
Keywords
E-mail Template, html templates, e-mail Subject. , KBA , AP-RC-OUT , Output Management , How To
Product
SAP Cloud for Customer core applications all versions