SAP Knowledge Base Article - Public

3016927 - Unable to save Site Configuration in CSB - Recruiting Marketing


When attempting to save the site integration details in CSB, the following error is obtained : "The system failed to save the configuration"


SAP SuccessFactors Recruiting Marketing

  • New Command Center (V2)
  • Career Site Builder (CSB)


Even though Google map is no longer a site setting and the configuration is found only in the corresponding component, Missing Google map values in the XML will cause the site configuration save to fail.


In CSB, Export the site settings (Tools / Import & Export) and inspect the XML

Make sure the following entries are present and values populated: 




How to solve via CSB [Partners Only]:
  1. Navigate to Command Center;
  2. Search for the instance and click on site name;
  3. Disable Career Site Builder switch;
  4. Click on Save button;
  5. Navigate to CSB by clickin on Career Site Builder deeplink;
  6. Navigate to Settings > Site Configuration > Map Settings tab;
  7. Change the configuration of latitude and longitude to something different of zero;
  8. Fill out the required fields in the Integrations Tab;
  9. Press Save button;
  10. Close CSB tab;
  11. Perform the step #1 and turn on Career Site Builder switch;
  12. Press the save button.

Important notes :

  • Latitude or longitude should be an integer or a decimal number with at least one decimal place.
  • Latitude should be in the range of [-90, 90].
  • Longitude should in the range of [-180, 180].

See Also

KB article 3008696 - Unable to Save Career Site Builder Configuration After Importing Site Settings - Recruiting Marketing


RMK-25711, CSB, site configuration, LL001, BAD_LAT_LONG, map settings, Latitude, longitude , KBA , LOD-SF-RMK-CSB , Career Site Builder , Problem


SAP SuccessFactors Recruiting all versions