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SAP Knowledge Base Article - PreviewSymptom
Individual customer with multiple e-mail addresses maintained (one marked as main) sends an inbound e-mail from secondary e-mail address and a ticket is created. When selecting Reply button, the secondary e-mail is populated in the TO field as expected. But when selecting New button, the main e-mail address is populated in the TO field.
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Environment
SAP Service Cloud
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
service request, ticket, e-mail, interaction, new, reply, individual customer, to, e-mail address, main, secondary, recipient , KBA , LOD-CRM-SRP-INT , Ticket Interactions , Problem
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