SAP Knowledge Base Article - Preview

3017433 - Not Possible To Hide Response Options In Ticket Interactions

Symptom

You would like to hide selected response options in ticket interactions (E-mail, Sms, Portal, Internal Memo) but it's not possible with adaptation, even after disabling those channels in Business Configuration.


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Environment

SAP Service Cloud

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

service request, ticket, interactions, e-mail, email, sms, portal, internal memo, adaptation, response, editor, feeder, section, communication channel, options, reply, hide, exclude, disable , KBA , LOD-CRM-SRP-INT , Ticket Interactions , Product Enhancement

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