Symptom
- Onboardee enters payment information in Personal Data Collection Steps and receives application error
Environment
SAP SuccessFactors Onboarding 2.0
Reproducing the Issue
- Log in as Onboardee
- Complete PDC
- Payment Information is populated
- Application error is presented on submit
- Application error is not presented if payment information is removed
Cause
- When system does not have Person Type as Onboardee
Resolution
- First Need to ensure Onboardee Person Type is missing
- Navigate to Manage Data
- Search PersonType in first search box
- In second search box check if any values exist
- In this case Onboardee was missing
- Next we need to create the Onboardee PersonType
- On same Manage Data page
- In Create New search for PersonType
- External Code should be Onboardee
- personTypeName should be Onboardee
- personType should be Onboardee
- Click Save
- Then create new candidate and error should not be presented
Keywords
Onboardee PersonType, payment information, application error, PDC, personal data collection, UK_GENERIC_OBJECT_T_EXT_CODE, unique constraint violation , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem
Product
SAP SuccessFactors Onboarding 2005 ; SAP SuccessFactors Onboarding 2011