SAP Knowledge Base Article - Public

3017502 - Exported File displaing "????" for other languages' values


When exporting User Data File (UDF), Background Information, or other files from the system, some values that are in languages like Chinese, Japanese, Thai, etc., are being displayed as "????".

“Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.” 


SAP SuccessFactors HCM

Reproducing the Issue

  1. Go to Employee Export
  2. Click on "Export User File" button
  3. Open the extracted file
  4. See that there are some values displaying as "????"


This is caused by the character encoding used when extracting the file.


In order to fix that, please set the Character Encoding to "Unicode (UTF-8)" before exporting the file.

That will make the values to be displayed properly.


Character Encoding, Question Mark, Values, Employee Export, UDF, Background Information, Background Data, ?, UTF-8, Unicode, Chinese, Japanese, Thai, Language. , KBA , LOD-SF-PLT-UIM , Employee Import Issues , LOD-SF-EP , People Profile (Employee Profile / PP3) , How To


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