SAP Knowledge Base Article - Preview

3017621 - Employee Support And Customer Support User's Access Rights

Symptom

You noticed inconsistent/unexpected system behavior for a user that has both Employee Support and Customer Support scenarios assigned.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

service request, ticket, employee support, customer support, access rights, access restrictions, work centre, view, restriction, business user, business role , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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