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SAP Knowledge Base Article - PreviewSymptom
You noticed inconsistent/unexpected system behavior for a user that has both Employee Support and Customer Support scenarios assigned.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
service request, ticket, employee support, customer support, access rights, access restrictions, work centre, view, restriction, business user, business role , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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