SAP Knowledge Base Article - Preview

3017647 - Password reset link is still valid for old email address

Symptom

  • An end user requests an email to reset the password.
  • The email is sent to the current email address. 
  • The user updates the profile.email field with a different email address.
  • The reset password link is still valid even though the previous email address has been removed for the user. 


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Environment

  • SAP Customer Data Cloud
  • Customer Identity

Product

SAP Customer Data Cloud all versions

Keywords

Gigya, password reset, email link valid, email address updated , KBA , CEC-PRO-RAS , RaaS (Screen-Sets, Site Policies, Schema) , Problem

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