SAP Knowledge Base Article - Preview

3017848 - Customer Invoice Approval Task is sent to multiple approvers for step Reporting Line Manager

Symptom

You have created a Customer Invoice Approval Process with Work Distribution for Reporting Line Unit Manager and you expect the approval task is sent to the reporting line unit manager of the employee who triggers the release of manual customer invoice/credit memo. However, you can see that the approval task is sent to multiple approvers.


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Environment

SAP Business Bydesign

Product

SAP Business ByDesign all versions

Keywords

Customer Invoice, Approval process, Reporting Line Manager , KBA , SRD-CRM-INV , Customer Invoicing , Problem

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