Symptom
National ID data getting erased after rehiring as external user
Environment
- SAP SuccessFactors Employee Central
- Contingent Workforce
Reproducing the Issue
- Login to instance
- Find a user who was a permanent employee and is now inactive - See that they have national ID portlet with data
- Navigate to Add Contingent Worker UI
- Fill in necessary details to add the user as CWK and ensure they match the inactive user and accept the match
- Once hired navigate to their profile and switch to the inactive employment
- Notice the national ID shows no data/erased
Resolution
Engineering team is still investigating the issue and tentatively targeting this fix for 1H 2021 (b2015.4) release. Please monitor this KBA for further updates.
Keywords
National id, ECT-157628, CWK, Contingent Worker, missing, erased, INC0240110 , KBA , LOD-SF-EC-CWF , Contingent Workforce , Problem
Product
SAP SuccessFactors Employee Central all versions