SAP Knowledge Base Article - Public

3017884 - National ID data erased after rehiring as external


National ID data getting erased after rehiring as external user


  • SAP SuccessFactors Employee Central
  • Contingent Workforce

Reproducing the Issue

  1. Login to instance
  2. Find a user who was a permanent employee and is now inactive - See that they have national ID portlet with data
  3. Navigate to Add Contingent Worker UI
  4. Fill in necessary details to add the user as CWK and ensure they match the inactive user and accept the match
  5. Once hired navigate to their profile and switch to the inactive employment
  6. Notice the national ID shows no data/erased


Engineering team is still investigating the issue and tentatively targeting this fix for 1H 2021 (b2015.4) release. Please monitor this KBA for further updates.


National id, ECT-157628, CWK, Contingent Worker, missing, erased, INC0240110  , KBA , LOD-SF-EC-CWF , Contingent Workforce , Problem


SAP SuccessFactors Employee Central all versions