SAP Knowledge Base Article - Public

3018041 - Error during Initiate Onboarding of a Candidate - Invalid SSN


  • If the system is configured to send the national ID information to Onboarding when you Initiate Onboarding for a candidate, causes an error. The error message is as shown below:


    ErrorMessage = An error occurred while saving the HRIS data for the user XXXXXX due to the following reason: {"responsePayload":[{"userSysId":"ONB2_USERIDGEN_RULE_SEQ3077","hrisSaveStatus":[


    {"elementType":null,"key":null,"statusCode":"ERROR",*"errorInfo":"Please enter a valid ssn. You should use the format XXX-XX-XXXX."*}




    For more information about SSN field, see


SAP SuccessFactors Onboarding 2.0


  1. The error occurred if SSN was not in XXX-XX-XXXX format. The standard display format for SSN value is XXX-XX-XXXX.


Enable the switch Enable field level validation on standard Social security number in Manage recruiting settings -> Field validation.


SSN format error. Business Process tile error , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem


SAP SuccessFactors Onboarding 2011