Symptom
-
If the system is configured to send the national ID information to Onboarding when you Initiate Onboarding for a candidate, causes an error. The error message is as shown below:
ErrorMessage = An error occurred while saving the HRIS data for the user XXXXXX due to the following reason: {"responsePayload":[{"userSysId":"ONB2_USERIDGEN_RULE_SEQ3077","hrisSaveStatus":[
{"elementType":null,"key":null,"statusCode":"ERROR",*"errorInfo":"Please enter a valid ssn. You should use the format XXX-XX-XXXX."*}
]}]}
For more information about SSN field, see https://help.sap.com/viewer/8477193265ea4172a1dda118505ca631/2011/en-US/ef9ab903ee4e43dd94ff6600f8e06dd7.html?q=ssn
Environment
SAP SuccessFactors Onboarding 2.0
Cause
-
The error occurred if SSN was not in XXX-XX-XXXX format. The standard display format for SSN value is XXX-XX-XXXX.
Resolution
Enable the switch Enable field level validation on standard Social security number in Manage recruiting settings -> Field validation.
Keywords
SSN format error. Business Process tile error , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem