3018088 - Purge completed with an empty report - Onboarding

You have executed a purge request for DRTM Onboarding Purge, however, the purge request is being completed with an empty report.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.  

SAP SuccessFactors Onboarding

1. Go to Admin Center > Data Retention Management;
2. In Manual Data Purge, click in Create New Purge Request;
3. In Purge type select DRTM Onboarding 2.0 Purge;
4. In process type select Onboarding or Offboarding and select the status Cancelled or Completed;
5. Select your user to be purged and the objects to be purged.
6. Add the approver and execute the purge;
7. In purge monitor, you'll see a purge completed with an empty request.

An empty report means that the background purge process has completed successfully, but none of the specified user data was eligible for purging, so no data purge occurred. In this case, you need to double-check the purge criteria and configured retention time, and then submit the request again.

Cause 1: The most common cause is that the purge criteria is not matching with regards to the process status. Only closed activities (completed or cancelled) will be purged.

Cause 2: User has compensation or variable pay form. User represents the main employment tied to a person with global assignment or concurrent employment; however, not all users belonging to that person are included in the purge rule.

Cause 3: DRTM Onboarding 2.0 feature is not enabled through upgrade center hence skip criteria report generation

Resolution 1:

1. Setup the rule for process closure as described  Setting Up a Business Rules for Closing the Onboarding/Offboarding Processes;
2. Make sure that this rule was executed for your users to be purged;
3. Go to Manage Data > Process Trigger and make sure that the process status is set as Cancelled or Completed (below screenshot);
4. Run a new purge request.
   
   
   
   

Resolution 2:

Check all the prerequisites for Data Retention Time Management.

• Data Retention Management (DRM 2.0): Enabling Data Retention Management
• Metadata Framework (MDF): Go to the Upgrade Center and switch on the Extension Center. This activates MDF automatically.
• Sync user data from HRIS: HRIS Sync of Fields Required for Data Purge
• Ensure that country/region records have values that are supported by the DRTM data purge function.
  Country/Region Names Required for Data Purge
• Understand the important notes and limitations that apply to your system: see the notes here

Resolution 3:

DRTM Onboarding feature need to be enabled through upgrade center.

Support Engineer: Check internal memo for logs.

Setting Up a Business Rules for Closing the Onboarding/Offboarding Processes

Checking Job Status and Details for a Purge Request

Implementing and Managing Data Protection and Privacy

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