Symptom
You have noticed problems in the Onboarding Dashboard / Tiles where the Onboardees / Hiring Managers names are not visible.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Login as the Hiring Manager / Recruiter
- Try to Open Onboarding Dashboard or Onboarding Tiles
- The names of Onboardees and Hiring Managers are blank as in screenshot below:
Cause
There are two know causes for this problem. Permissions are missing or Employee export permission was giving in one of your permission roles.
This is an RBP configuration issue and it’s caused by Employee Export permission and non-Employee Export permission. Remove the login user’s Employee Export permission in all of his/her permission roles, then Employee Data and User Search permission will take effect.
Please find below example: If UserA has 4 permission roles: Role1, Role2, Role3 and Role4. The target groups are TG1, TG2, TG3 and TG4.
Scenario 1, do user query, only users in TG1 and TG2 will be returned.
|
Has Employee Export? |
Has Employee Data & User Search |
Target Group |
Role1 |
Yes |
Yes |
TG1 |
Role2 |
Yes |
Yes |
TG2 |
Role3 |
No |
Yes |
TG3 |
Role4 |
No |
Yes |
TG4 |
Scenario 2, do user query, only users in TG2 will be returned.
|
Has Employee Export? |
Has Employee Data & User Search |
Target Group |
Role1 |
No |
Yes |
TG1 |
Role2 |
Yes |
Yes |
TG2 |
Role3 |
No |
Yes |
TG3 |
Role4 |
No |
Yes |
TG4 |
Scenario 3, do user query, users in TG1, TG2, TG3 and TG4 will be returned.
|
Has Employee Export? |
Has Employee Data & User Search |
Target Group |
Role1 |
No |
Yes |
TG1 |
Role2 |
No |
Yes |
TG2 |
Role3 |
No |
Yes |
TG3 |
Role4 |
No |
Yes |
TG4 |
This behavior is by design.
Resolution
- Review all your user permissions as described in KBA 2945552 - User can't see Hiring Manager name in dashboard - Onboarding
- If Employee Export permissions are required for other modules, please make sure that your Onboarding permissions are granted in the same permission role as Employee Export.
See Also
KB article 2945552 - User can't see Hiring Manager name in dashboard - Onboarding
Keywords
sf, success factors, ONB, OBD, on boarding, user, search, dash board, tiles, blank, name, issues, 2.0 , KBA , LOD-SF-OBX-DBD , Dashboard , Problem
Product
Attachments
image.png |