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3018680 - Error: 'The database connector 'crdb_v12_dsl_driver.dll' could not be loaded.' when refreshing a report in Crystal Reports

Symptom

  • Unable to refresh a report.
  • Error: "The database connector 'crdb_v12_dsl_driver.dll' could not be loaded."
  • When refreshing a report in Crystal Reports, it display the error:
     
    " Failed to load database information.
      Details: The database connector 'crdb_v12_dsl_driver.dll' could not be loaded.
      The correct version of the database client for this database type might not be installed. "
      
       Refresh_Error.png 


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Environment

  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020
  • SAP Crystal Reports 2025 

Product

SAP Crystal Reports 2016 ; SAP Crystal Reports 2020 ; SAP Crystal Reports 2025

Keywords

CR, UNX, CRFE, CR4E, CR for E , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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