Recruiters / Hiring managers cannot see the Onboardee name in Onboarding Dashboard.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
SAP Successfactors Onboarding
Reproducing the Issue
- Login as a system user (such as an user from your HR team);
- Go to Onboarding Dashboard;
- You can't see the Onboardee names.
Issue could be due to unintended HRIS sync mapping for First name and Last Name fields.
Admin Center --> Manage Business configuration--> PersonalInfo entity--> First Name and Last Name fields are not mapped corrected under field details "HRIS Sync Mapping:Standard field" section.
First Name should be mapped to "firstname"
Last Name should be mapped to "lastname"
Test with a new candidate post the changes
hiring, manager, configuration, dashboard, onboarding, onboardee name , KBA , LOD-SF-OBX-DBD , Dashboard , Problem