SAP Knowledge Base Article - Public

3019129 - User can't see Onboardee name in dashboard - Onboarding


Recruiters / Hiring managers cannot see the Onboardee name in Onboarding Dashboard.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP Successfactors Onboarding

Reproducing the Issue

  1. Login as a system user (such as an user from your HR team);
  2. Go to Onboarding Dashboard;
  3. You can't see the Onboardee names.


Issue could be due to unintended HRIS sync mapping for First name and Last Name fields. 

Admin Center --> Manage Business configuration--> PersonalInfo entity--> First Name and Last Name fields are not mapped corrected under field details "HRIS Sync Mapping:Standard field" section.


First Name should be mapped to "firstname"

Last Name should be mapped to "lastname"

Test with a new candidate post the changes

See Also

2945552 - [Onboarding] User can't see Hiring Manager name in dashboard


hiring, manager, configuration, dashboard, onboarding, onboardee name , KBA , LOD-SF-OBX-DBD , Dashboard , Problem


SAP SuccessFactors Onboarding all versions