SAP Knowledge Base Article - Public

3019150 - How To Simulate Chat In Live Activity


How to simulate chat in Live Activity?


SAP Cloud for Customer


  1. Log in to SAP Cloud for Customer.
  2. Open Live Activity centre.
  3. Open separate tab in browser and paste the simulation link:

See Also

KBA 2621049 - How to set up CTI to Have Names Displayed for Individual Customers, Accounts and Contacts as well as Employees When Receiving Phone Calls.

Help Portal: Solution Guide for SAP Service Cloud - Chat Communication Channel

Help Portal: SAP Cloud for Customer Set Up Guide - Incoming Chat Integration


CTI, Live Activity, Chat, Simulate, Communication Channel, Integration , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-LA , Live Activity , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions