SAP Knowledge Base Article - Public

3019421 - Voided reasons for DocuSign eSignature offer - Recruiting Management


A void notification is sent by DocuSign when Online Offer with eSignature has been cancelled.

Is it possible to configure the voided reason?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors Recruiting Management
  • Online Offer with eSignature


The voided reason is a fixed text which is not configurable. It is irrelevant to the cancelled reason entered by the recruiting user or the declined reason entered by the candidate.

ScenarioVoided Reason
Recruiting user cancels the eSignature offer letter by clicking on the 'Cancel Offer' button.

This eSignature offer has been cancelled.

Candidate declines the eSignature offer letter on My Offers page.

The corresponding online offer has been declined by the candidate.

Recruiting user creates a new eSignature offer letter when the existing one hasn't been accepted/declined yet. The existing one gets cancelled automatically.

This eSignature offer has been cancelled due to a new Online Offer created.

There is a known defect that the voided reason shows "The corresponding online offer has been declined by the candidate" incorrectly when a recruiter cancels the eSignature offer letter.

The defect will be fixed in 1H 2021 release (b2105).


RCM-90917, INC0252080, docusign, offer letter, eSignature, voided reason, notification, eSignature has been voided for the following reason , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem


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