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SAP Knowledge Base Article - PublicSymptom
A void notification is sent by DocuSign when Online Offer with eSignature has been cancelled.
Is it possible to configure the voided reason?
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors Recruiting Management
- Online Offer with eSignature
Resolution
The voided reason is a fixed text which is not configurable. It is irrelevant to the cancelled reason entered by the recruiting user or the declined reason entered by the candidate.
| Scenario | Voided Reason |
| Recruiting user cancels the eSignature offer letter by clicking on the 'Cancel Offer' button. |
This eSignature offer has been cancelled. |
| Candidate declines the eSignature offer letter on My Offers page. |
The corresponding online offer has been declined by the candidate. |
| Recruiting user creates a new eSignature offer letter when the existing one hasn't been accepted/declined yet. The existing one gets cancelled automatically. |
This eSignature offer has been cancelled due to a new Online Offer created. |
There is a known defect that the voided reason shows "The corresponding online offer has been declined by the candidate" incorrectly when a recruiter cancels the eSignature offer letter.
The defect will be fixed in 1H 2021 release (b2105).
Keywords
RCM-90917, INC0252080, docusign, offer letter, eSignature, voided reason, notification, eSignature has been voided for the following reason , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem