3020324 - Error "Forward to provider failed; business impact missing" occurs when forwarding an Incident to SAP Support

You are a key user and you want to forward an incident to SAP from your Business ByDesign or from SAP Cloud for Customer tenant. When you click the Save button, you see the below error:

"Forward to provider failed; business impact missing"

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

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SAP Business ByDesign

SAP Cloud for Customer

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