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SAP Knowledge Base Article - PreviewSymptom
The data source All Tickets with All Interactions shows multiple channels for tickets. However when you open the ticket, only 1 channel is shown.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
SEODSRQINTERACTIONU01, all tickets with all interactions, data source, wrong data, channel name, channel ID, e-mail, business analytics , KBA , LOD-CRM-SRP-OPM , Output Management , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To
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