SAP Knowledge Base Article - Public

3021049 - PDF is printed in different paper size with Cloud Print Manager

Symptom

When  print such as Accounts Document with Could Print Manager(CPM for PI) with A5 size paper the printer can not recognize the A5 format and no print out at all.

Environment

  • SAP Could Print Manager
  • SAP S/4HANA Cloud Public Edition
  • SAP S/4HANA Cloud Edition

Reproducing the Issue

Both PDF form and printer setting are already set as the correct format (such as A5) .

Cause

Paper size parameter is missing in the call to 3rd party PDFPRINT API

Resolution

1.Upgrade to CMP For PI  latest patch

2. selecting Print queue -> output options -> PDF settings -> select the option "Fit paper size"

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See Also

2515125 - PDF is printed in different paper size after upgrading SAPSprint or SAPGUI 

Keywords

CPM,Could Print manager, Accounts Document Output,A4,A5, , KBA , BC-CCM-PRN , Print and Output Management , CA-GTF-OC , SAP S/4HANA output management , How To

Product

SAP S/4HANA Cloud 1605 ; SAP S/4HANA Cloud 1608 ; SAP S/4HANA Cloud 1611 ; SAP S/4HANA Cloud 1702 ; SAP S/4HANA Cloud 1705 ; SAP S/4HANA Cloud 1708 ; SAP S/4HANA Cloud 1711 ; SAP S/4HANA Cloud 1802 ; SAP S/4HANA Cloud 1805 ; SAP S/4HANA Cloud 1808 ; SAP S/4HANA Cloud 1811 ; SAP S/4HANA Cloud 1902 ; SAP S/4HANA Cloud 1905 ; SAP S/4HANA Cloud 1908 ; SAP S/4HANA Cloud 1911 ; SAP S/4HANA Cloud 2002 ; SAP S/4HANA Cloud 2005 ; SAP S/4HANA Cloud 2008 ; SAP S/4HANA Cloud 2011 ; SAP S/4HANA Cloud 2102 ; SAP S/4HANA Cloud 2105 ; SAP S/4HANA Cloud 2108 ; SAP S/4HANA, cloud edition 1503 ; SAP S/4HANA, cloud edition 1506 ; SAP S/4HANA, cloud edition 1511 ; SAP S/4HANA, cloud edition 1603