SAP Knowledge Base Article - Public

3021278 - Email not sent to new onboardee email address entered in Personal Data Collection Step - ONB 2.0


  • Onboardee email was updated in PDC Step
  • Email notification called New Recommended People Template is sent to old email not new email that was updated in PDC.


SAP SuccessFactors Onboarding 2.0

Reproducing the Issue

  1. Open Personal data collection step
  2. Update email address to new email address
  3. submit step
  4. Hiring manager completed task for recommended people
  5. Email notification New Recommended People Template is sent to original email address not new address


  1. Navigate to Email Services
  2. In Email Services edit New Recommended People Template
  3. Change the recipient to Onboarding Activity Role-Based Recipient Builder
  4. Activity Type is Recommend People
  5. Role is Onboardee
  6. Now email should send to updated email address in PDC


New Recommended People Template, updated email, email address, PDC, Onboarding Activity Role-Based Recipient , KBA , LOD-SF-OBX-NF , Notifications Framework , Problem


SAP SuccessFactors Onboarding 2005 ; SAP SuccessFactors Onboarding 2011