SAP Knowledge Base Article - Public

3021396 - Field Reason Code grayed out while changing the status of Lead from quailfied to close.


While changing the lead status from qualified to close you notice that the field Reason Code is grayed out.


SAP  Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Leads OWL.
  3. Search for a Lead with status qualified.
  4. Click Edit button.
  5. Change the status to Close.

You can see the field Reason Code is grayed out and it set as mandatory however you are able to save the changes.


The reason code is based on the status of the lead. Only change is allowed for accepted or declined lead.

In the edit mode for the OWL, currently the roundtrip is done only when the data is saved or enter is pressed and not for each change on the row fields automatically.



Changed the status to closed and press enter. A warning is issued "Please Enter the reason code" and the field became enabled.

Or Save the lead status  save, then refresh and change the Code Reason field.


Lead, Status, Reason Code, Qualified, Close , KBA , LOD-CRM-LM , Lead Management , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2011