Symptom
- Warning: 'The default printer is not valid. Printing will be disabled.'
- In the report "Page Setup", the option "No Printer" is checked, and grayed out.
- How to stop showing the warning message every time a report is open in Crystal Reports?
- When creating new reports, it does not display the warning when opening those reports.
- When opening any report in Crystal Reports, on a specific computer, it always shows the warning:
"The default printer is not valid. Printing will be disabled."
Environment
- SAP Crystal Reports 2013
- SAP Crystal Reports 2016
- SAP Crystal Reports 2020
Reproducing the Issue
- Start Crystal Reports.
- When opening any report, the following warning displays:
"The default printer is not valid. Printing will be disabled."
Cause
- Reports were based on a specific printer, and since no printers have been defined on the local computer in MS Windows, it displays the warning when opening the reports; or
- The MS Windows Print Spooler service is not running.
Resolution
- To no longer show the warning message when opening reports in Crystal Reports:
- In MS Windows, add a printer to the local computer.
- In MS Windows, ensure the Service: "Print Spooler" is running.
- In Crystal Reports, open the report, and under the menu "File", select "Page Setup"
- Check the printer options: "No Printer (optimize for screen display)"
- Click "OK" to accept the change.
- Save the updated report.
Keywords
CR , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem
Product
SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020