SAP Knowledge Base Article - Public

3021457 - How to modify Crystal Reports installation in MS Windows 10?

Symptom

  • Modify button grayed out.
  • Unable to modify Crystal Reports installation.
  • Modify button for Crystal Reports installation is grayed out.
  • How to modify Crystal Reports installation in MS Windows 10, in order to add or remove features? 

Environment

  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020
         
  • SAP Crystal Reports for Enterprise 4.2
  • SAP Crystal Reports for Enterprise 4.3
          
  • MS Windows 10 

Resolution

  • To add, or remove features installed for Crystal Reports in MS Windows 10:
           
    1. In MS Windows 10 Settings, go to "Apps & Features"
    2. Select "Crystal Reports", and  click "Uninstall"
    3. In "Crystal Reports setup", select "Modify"
    4. Select the features to add or removed.
          
             
  • Below are detailed steps on how to modify Crystal Reports installation in MS Windows 10:
       
    1. In MS Windows 10, go to "Settings"
         
    2. In "Windows Settings", select "Apps"
       
         Modify - 01.png
           
        
    3. In "Apps", select "Apps & features"
        
         Modify - 02.png  
           
         
    4. Scroll in the list of installed applications, and find: "SAP Crystal Reports ... "
        
    5. Select "SAP Crystal Reports", and click on "Uninstall"  ( Do not worry, it will not uninstall the product. )
        
        Modify - 03.png
        
        
    6. In the popup, click "Uninstall" again
        
        Modify - 04.png
        
        
    7. It may show a User Account Control window with the message:

          "Do you want to allow this app to make changes to your device?"
        
      If you see this message, click "Yes"
        
        Modify- 05.png
        
        
    8. In "Crystal Reports setup" window, select "Modify", and click "Next"
        
        Modify - 10.png
       
          
    9. In the screen: "Select Language Packages", select different languages if desired, and click "Next"
        
        Modify - 11.png
          
        
    10. In the screen: "Select Features", check, or uncheck the features you want to add, or remove, and click "Next"
       
        Modify - 12.png 
         
        
    11. In the screen: "Start Installation", click "Next"
         
        Repair - 07.png
          
         
    12. It will show a progress bar indicating it is uninstalling, or installing Crystal Reports depending if you are adding or removing features.
        
       Repair - 08.png 
          
        
    13. Once completed, it will show the message:

      "SAP Crystal Reports <Version> has been successfully installed."
        
      Click "Finish" 

      Repair - 09.png

Keywords

CR, install , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , How To

Product

SAP Crystal Reports 2016 ; SAP Crystal Reports 2020