SAP Knowledge Base Article - Preview

3021514 - SIA fails to start the CMS with error: Net-Lib protocol driver call to connect two endpoints failed CDatabase::Open failure.

Symptom

  • Unable to start the Service Intelligence Agent (SIA)
  • Central Management Server (CMS) Start up logs show the following error:
     SAP BusinessObjects BI platform CMS: Unable to connect to the CMS system database ""XXXXX"". Reason: ct_connect(): network packet layer: internal net library error: Net-Lib protocol driver call to connect two endpoints failed CDatabase::Open failure.


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • Linux
  • Sybase ASE (CMS Database)

Keywords

Sybase, Listener, SIA, CMS, CDatabase::Open failure. , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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