SAP Knowledge Base Article - Preview

3021548 - Error Appointment From An Activity Plan Cannot Be Added In Routing Rule For Ticket

Symptom

An appointment could not be added from an existing activity plan in routing rule for ticket due to error "Activity Plan cannot be added to this routing rule, as appointment/phone calls are not allowed for selected object type in this rule".


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Error Activity Plan, Can Not Be Added, Routing Rule, Appointment/ Phone Calls, Not Allowed, Selected Object Type, In This Rule, Ticket , KBA , error activity plan,not be added, ticket , appointment, phone call, not allowed , LOD-CRM-ACT-ROT , Activity Routing , Problem

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