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SAP Knowledge Base Article - PreviewSymptom
An appointment could not be added from an existing activity plan in routing rule for ticket due to error "Activity Plan cannot be added to this routing rule, as appointment/phone calls are not allowed for selected object type in this rule".
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Error Activity Plan, Can Not Be Added, Routing Rule, Appointment/ Phone Calls, Not Allowed, Selected Object Type, In This Rule, Ticket , KBA , error activity plan,not be added, ticket , appointment, phone call, not allowed , LOD-CRM-ACT-ROT , Activity Routing , Problem
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