SAP Knowledge Base Article - Public

3021750 - Template Details Screen Goes Into Edit Mode When Clicking Anywhere On The Screen

Symptom

You notice that, if you click anywhere on the template details screen, the template goes into edit mode.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Service work center.
  2. Navigate to Templates work center view.
  3. Open any template.
  4. Click anywhere on the screen.
  5. See the template goes into edit mode.

Cause

This happens due to the model of the rich text editor which is used on the Template UI, as there is no explicit edit locking control for this screen, causing the template to go into edit mode.

Resolution

This is the system designed behavior.

Keywords

Templates, Service, Edit, Edit Mode, Anywhere, Default, More, Detailed View, TI, OWL, C4C, Cloud for Customer, Click, , KBA , LOD-CRM-SC-TMP , Template , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions