SAP Knowledge Base Article - Public

3021750 - Template Details Screen Goes Into Edit Mode When Clicking Anywhere On The Screen


You notice that, if you click anywhere on the template details screen, the template goes into edit mode.


SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Service work center.
  2. Navigate to Templates work center view.
  3. Open any template.
  4. Click anywhere on the screen.
  5. See the template goes into edit mode.


This happens due to the model of the rich text editor which is used on the Template UI, as there is no explicit edit locking control for this screen, causing the template to go into edit mode.


This is the system designed behavior.


Templates, Service, Edit, Edit Mode, Anywhere, Default, More, Detailed View, TI, OWL, C4C, Cloud for Customer, Click, , KBA , LOD-CRM-SC-TMP , Template , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions