SAP Knowledge Base Article - Public

3021936 - Forward an Applicant / Refer a Friend / Agency Reference System Error - Recruiting Management

Symptom

  • Recruiter is getting error when forwarding a candidate as applicant.
  • Error: Failed to add candidate to requisition due to system error or The individual couldn't be added to the requisition because of a system error.

OR

  • Recruiter is getting error when Referring a candidate to the Job Requisition.
  • Error: User has already been submitted to this job.

OR 

  • Agency is getting error when submitting a candidate to the Job Requisition.
  • Error: User has already been submitted to this job.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

Cause

Existing candidate has already draft application in the requisition or had a drafted application previously.

Resolution

The Forward as Applicant or Refer A Friend or Agency referral will not work for candidate with existing draft application in the said requisition.

You can use the Forward to Requisition instead and invite the candidate to apply so they can continue their existing draft application and submit it.

NOTE: Incase if you delete the Draft application, the application will still be considered as a draft application and will work the same as the withdraw application.

Keywords

unable, cannot, forwarded, forward, error, forwarding, candidate, existing, refer, reference, referral, invited, error, exiting, exit , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors Recruiting all versions

Attachments

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