SAP Knowledge Base Article - Public

3022481 - Error "Program couldn't start because MSVCP140.dll has not been found in your computer" when logging to SIA

Symptom

Error "Program couldn't start because MSVCP140.dll has not been found in your computer" when logging to SIA.

Environment

SAP Crystal Server 2016 SP6.

Reproducing the Issue

  1. Open the Central Configuration Manager.
  2. Try to login to SIA with the default Administrator.
  3. Get an error "Program couldn't start because MSVCP140.dll has not been found in your computer".

Cause

Microsoft Visual C++ Redistributable 2015 was modified after installing a third party application to the server machine.

Resolution

  1. Uninstall the existing Microsoft Visual C++ Redistributable 2015.
  2. Install the Microsoft Visual C++ Redistributable 2015 and make sure both below files are installed.
    It can be downloaded and installed from: https://www.microsoft.com/en-us/download/details.aspx?id=48145

Keywords

BI, CR, CR server, cannot login, impossible to access, Server Intelligence Agent. , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

Product

SAP Crystal Server 2016