Symptom
Error "Program couldn't start because MSVCP140.dll has not been found in your computer" when logging to SIA.
Environment
SAP Crystal Server 2016 SP6.
Reproducing the Issue
- Open the Central Configuration Manager.
- Try to login to SIA with the default Administrator.
- Get an error "Program couldn't start because MSVCP140.dll has not been found in your computer".
Cause
Microsoft Visual C++ Redistributable 2015 was modified after installing a third party application to the server machine.
Resolution
- Uninstall the existing Microsoft Visual C++ Redistributable 2015.
- Install the Microsoft Visual C++ Redistributable 2015 and make sure both below files are installed.
It can be downloaded and installed from: https://www.microsoft.com/en-us/download/details.aspx?id=48145
Keywords
BI, CR, CR server, cannot login, impossible to access, Server Intelligence Agent. , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem
Product
SAP Crystal Server 2016