SAP Knowledge Base Article - Preview

3022800 - Attachments Removed From E-mail Ticket

Symptom

E-mail activity has created a ticket but attachments were removed (or cannot be opened). In the Removed Attachments Log, you see an error: "Upload of MIME type XYZ not permitted". However, XYZ is configured as allowed MIME type in Business Configuration.


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Environment

SAP Cloud for Customer core applications

Product

SAP Cloud for Customer core applications all versions

Keywords

Ticket, E-mail, Email, MIME, Type, Code, Not Permitted, Upload, Business Configuration, Attachments, Removed, Log , KBA , LOD-CRM-SRP-INT , Ticket Interactions , LOD-CRM-SC-EML , Email , Problem

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