SAP Knowledge Base Article - Public

3023090 - Events Moved to SAP E-Mails Folder are not Synchronized to C4C Server Side Integration


You are using Outlook Server Side Add-In to integrate Outlook to C4C. However, the events moved to Outlook folder SAP E-Mails are not synced to the system. Just the emails moved to this folder are synced.


SAP Cloud for Customer

Reproducing the Issue

At Outlook drag and drop an event (Tasks, Meetings, Appointments) to SAP E-Mails folder.


The Outlook appointments/meetings can be shared in the two following way:

  1. By setting a C4C category on event in Outlook calendar.
  2. Via Outlook add-in (compose mode).

The Outlook task can be shared as follows:

  1. By setting a C4C category on task.
  2. By placing a task to "C4C Tasks" folder.


This is working as expected. Only e-mails moved to this folder will be synced to C4C.


server side integration, outlook, SAP E-Mails folder , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2011