SAP Knowledge Base Article - Public

3023409 - Missing ByDesign Outlook Add-in In Outlook


You download Outlook add-in from Download Center and after successful download, you notice the add-in is not visible in Outlook. It does not appear under active, inactive or disabled items in Outlook.


SAP Business ByDesign

SAP Add-In for Microsoft Outlook

Reproducing the Issue

  1. Application and User Management.
  2. Download Center.
  3. Download SAP Add-In for Microsoft Outlook.
  4. After successful download, You restart Outlook and the add-in has not appeared.
  5. In Outlook, click File and navigate to Options and then to Add-ins.
  6. You notice the add-in is not listed under Active Application Add-ins, Inactive Application Add-ins or Disabled Application Add-ins.


One cause could be that you are using a 64-bit version of Office. We have one known issue where Outlook add-in will not appear in Outlook after successful download.

To check if you are using a 64-bit version of Office, Open Outlook and click File - Office Account -About Outlook. The string on top will end in either 32-bit or 64-bit.


You or your IT team can manually make the necessary change in Registry Editor.

  1. In your Windows, search for Run App and open.
  2. Type "regedit" and click OK.
  3. Path where you need to add the highlighted folder: Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\.
  4. Right click Addins folder and create new key.(you can name this key "SAPBusinessByDesignOutlookAddIn")
  5. Now right click this key and choose new string value. Name this "Manifest". After you have named this, right click Manifest and click Modify.
  6. Under value data, type: “C:\Program Files (x86)\SAP\Business ByDesign\Add-In for Microsoft Outlook\sapOutlookAddIn.vsto|vstolocal” and click OK.
  7. Now right click your new folder again and choose new DWORD value this time. Rename this "Loadbehavior". Right click again on Loadbehaviour name and click Modify.
  8. Choose value data as “3” in hexadecimal format and click OK.
  9. Description is Optional and not mandatory to be added.

After you Close Registry Editor and restart Outlook, The add-in should now appear.

See Also



ByD, ByDesign, Outlook, MS Outlook, 64-bit, Add-in, Addins, Plugin, Download, Downloaded, Visible, Missing, Hidden, Appear, Appeared, Added, Install, Installed , KBA , SRD-CC-OIN-GW , Groupware , Problem


SAP Business ByDesign all versions