SAP Knowledge Base Article - Public

3023650 - Tunnel connection option greyed out in SAP Analytics Cloud (SAC)


The tunnel connection option from connection type is greyed out from SAC. You can notice this dialogue box:

Some connection types are disabled because they require live on-
premise data to be passed through the SAP Cloud Platform Cloud


  • SAP Analytics Cloud

Reproducing the Issue

  1. Go to Connection
  2. Click on "+" icon to create new connection
  3. Select SAP BW, SAP HANA or SAP S/4HANA option from connection list
  4. Click on Connection Type
  5. Notice that option called "Tunnel" is greyed out   


"Allow live data to securely leave my network" was disabled for tenant


  1. Visit System option -> Administration -> Datasource Configuration 
  2. Now Click on pencil icon at top right corner
  3. Enable option called "Allow live data to securely leave my network" from Live Data Sources section 

See Also

Your feedback is important to help us improve our knowledge base.


Tunnel, Greyed Greyed out, SAP Cloud for Planning, Allow live data to securely leave my network, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , gray, grey , KBA , tunnel connection is greyed out , LOD-ANA-LDC , SAC Live Data Connection , LOD-ANA-LDC-BW , SAC Live Data Connection BW , LOD-ANA-LDC-HAN , SAC Live Data Connection HANA , Problem


SAP Analytics Cloud 1.0