SAP Knowledge Base Article - Public

3023668 - Docusign Email Trigger Notifications - Onboarding


As a part of signature tasks, the notification for initiating the signature and also notification post completing of signature gets triggered from SF for E-sign options. In case of Docusign, the notifications similar gets triggered from Docusign account. 


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Here the requirement is to enable the standard triggers of SF for signature tasks as mentioned below needs to be triggered though docusign is enabled, thus we can add the corporate representatives in those mail triggers.
Currently these standard mails are not triggering since docusign is enabled. 

  • (ONB) Document Signature task completion Template
  • (ONB) Document Signature task creation Template
  • (ONB) Documents signed by New Hire Template


This would need an Enhancement. There is a value in considering the triggers after document signature for the standard templates when using Docusign. Might be considered in the future roadmap. 


Triggers, Docusign, Template, Docusign, Decline , KBA , LOD-SF-OBX-EML , Notifications , Product Enhancement


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