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SAP Knowledge Base Article - PreviewSymptom
You notice that SMS sent via a workflow rule for tickets, are not displayed in the Ticket Interactions tab.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
SMS, Service, Ticket, Service Request, C4C, Ticket Interactions, Interactions, Not Displayed, Not Shown, Not Available, Workflow, Workflow Rule, Message, , KBA , LOD-CRM-SRP , Service Request Processing , How To
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