SAP Knowledge Base Article - Public

3023715 - Error when updating a Process Variant - Onboarding

Symptom

An error occurs when activating the Process Variant. → An error occurred while activating process variant. Please contact your system administrator.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to Admin Center > Process Variant Manager
  2. Open the affected Process Variant
  3. Click on 'Activate'
  4. Error: An error occurred while activating process variant. Please contact your system administrator.

Cause

An update to the Process Variant is required only if the Onboarding2CoreWorkflow is fixed or enhanced. In all other cases the process variant need not be updated.

Resolution

    1. Proxy as the Service User
    2. Go to Update Process Flows for Onboarding and Offboarding
    3. Select Process Flows: Onboarding Only
    4. Select the Service User
    5. Click on 'Update'
    6. Result: Success; Deployment of Business Process Engine XML Successful.
    7. Go to Process Variant Manager
    8. Open the affected Process Variant
    9. Click on 'Save and Validate'
    10. Click on 'Activate'
    11. Result: Success; [Process Variant Name] Process variant is activated. This process variant is enabled only when the business rule is set.

    See Also

    Editing the Process Flows for Default Onboarding and Offboarding Processes | SAP Help Portal

    Keywords

    onboarding, process, variant, manager, error, activate , KBA , LOD-SF-OBX-BPE , BPE Process Flow , LOD-SF-OBX-PVM , Customized onboarding process flow , Problem

    Product

    SAP SuccessFactors Onboarding all versions