3023735 - External Onboarding Users Redirected to SSO Login When Using Reset Password Link

• External onboarding candidates are redirected to the SSO login page when clicking the initial Reset Password or Welcome Email link, instead of being prompted to set a password.
• When I click the Reset Password or Welcome Email link, I’m redirected to our SSO/company/Microsoft login instead of the password setup page (IAS), so I can’t set or reset my password.
• The links are unreliable—sometimes expired, invalid, or pointing to the wrong environment/URL (e.g., prod vs. dev), causing 403 errors, loops, or an unclickable experience.
• Even after using the link, I’m sent back to a generic login/SSO page and can’t access the onboarding portal or complete my tasks.
• The process is confusing: I receive password reset emails even though SSO is enabled, I’m prompted for unexpected username/email inputs, or the second use of a link stops working.
• Specific cases fail too—rehire/restart emails and welcome/activation links route me to the wrong page (e.g., email overview or company login) instead of a proper password setup prompt.

SAP SuccessFactors Onboarding

obx, Password, Reset, password reset, password reset link Link, SSO, redirect, link Expired, Onboarding, welcome email, onboarding, login url, sso login, welcome email, SSO, partial SSO, IAS.  , KBA , LOD-SF-OBX-EML , Notifications , Problem