SAP Knowledge Base Article - Public

3024110 - Document Center Single Upload has no scrollbar - Onboarding 1.0


  • When trying to locate/search for a candidate in Document Center - Single Upload, unable to search for the candidate as there is no scrollbar in the selection.
  • There are multiple candidate with the same name in the system, and was unable to see the candidate I was looking for.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Login to the instance.
  2. Go to Onboarding >> Document Center.
  3. Select Single Upload.
  4. Type the candidate's Last Name, then First Name.
  5. Unable to find the candidate I was looking for as there were multiple candidates with the same name and there's no scrollbar in the selection.


As per the current onboarding feature, this is an expected behavior and the iFrame can only show a total of 10 candidates at a time.


This is the standard working behavior of the system and can only show a total of 10 candidates in the frame.

Please submit an enhancement request if this behavior doesn't work per your business requirement.

See KBA 2090228 - How to Submit Ideas for SAP SuccessFactors Products


For Live Customers or Implementation Partner

  • If the form is required to be uploaded for a specific candidate in Document Center, please create a support ticket and share this KBA in the issue description.

For Cloud Product Support

  • Please raise an internal ticket to the Operations Team to upload the form.
  • See internal memo for sample internal ticket.

See Also

2724067 - Problem (Usability) - Candidate's Name is Missing When Trying to Attach a Document Using Single Upload - Onboarding [Document Center]


ONB-24835, Document Center, Document Center Single Upload, Single Upload, DocCenter, OBD, Onboarding 1.0, ONB1, ONB 1.0 , KBA , LOD-SF-OBD-DOC , Document Center, Documents , Problem


SAP SuccessFactors Onboarding 2205