SAP Knowledge Base Article - Public

3024380 - Rich Text Editor Missing in Latest Version of Continuous Performance Meeting Notes in Internet Explorer Browser

Symptom

  • The Rich Text Editor is missing in the latest version of Continuous Performance Meeting Notes when accessed from the Internet Explorer browser.
  • Meeting Notes cannot be saved in the latest version of Continuous Performance Management when accessed from the Internet Explorer browser.

Environment

SAP SuccessFactors Continuous Performance Management

Reproducing the Issue

  1. In Internet Explorer, navigate to the Continuous Performance page (latest version of Continuous Performance Management).
  2. Select "Start Meeting"

The Rich Text Editor is missing from Meeting Notes tab, and it is not possible to enter text or save the Meeting Notes.

Internet Explorer version 11 - Rich Text Editor is missing

meeting notes.png

Google Chrome - Rich Text Editor is available

meeting notes chrome.png

Resolution

  • The issue with Rich Text Editor not being available when accessing CPM Meeting Notes from Internet Explorer will be fixed by patch on February 19th (PTCH-35089).
  • The patch code fix will disable the PowerPaste plugin on Internet Explorer version 11 (IE11).

 

What is the impact of this change?

Before: When users copy and paste content to the rich text editor using IE11 in the Latest Version of Continuous Performance Management, the plugin automatically cleans up content from Microsoft Word, Microsoft Excel, and HTML sources to ensure clean, compliant content.
After: When users copy and paste content to rich text editor, it won’t automatically clean up content.

Is this impacting other browsers?

No. We are only disabling the plugin for IE11

Is this a permanent change?

No. We will reenable the plugin after b2105, as another planned code change will solve the original issue.

Does it impact other application pages?

No. This is only for meeting notes in Latest Version of Continuous Performance Management.

Keywords

CPM, Continuous Performance Management, meeting notes, missing, rich text editor, bold, italic, save, unable, not working, disabled, cannot save, Internet Explorer, Chrome, Edge, Firefox, patch, uxr, ux reimagined, fixed, RTE, ptch-35089, IE11 , KBA , LOD-SF-CPM , Continuous Performance Management , Problem

Product

SAP SuccessFactors Performance & Goals all versions