Getting error Cannot read property 'candidates' of undefined status when opening one status in the pipeline
Unable to see candidate forwarded in specific status in the pipeline
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
SAP SuccessFactors Recruiting Management
Reproducing the Issue
1. Login as Recruiter > Job Requisition
2. Open candidate list
3. Click one status in the pipeline (e.g. Background Check)
4. Operator will get the error
Candidate is forwarded to status that is not belong to status set.
This issue can happen if the company has multiple status sets and they have integration that moves the candidate to specific status in the pipeline. The target status item ID where the candidate status is upserted may not belong to the status set linked in the job requisition.
In the screenshot below, there are 2 status sets that uses the Status Name "Background", be sure that when setting an integration you check the status set linked in the job requisition to identify the correct status ID where the candidate will be upserted.
ODATA API. SFAPI, error pipeline, cannot find candidate, viewing, opening, open, opens , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem