SAP Knowledge Base Article - Preview

3024892 - Some fileds are read-only or It is not possible to change (delete & then add) in ticket

Symptom

  • It is not possible to change (delete & then add) Sold-to Party in a ticket because fields (Name, etc.) are grayed out.
  • It is impossible to edit actual quantity in Item Level.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

service request, ticket, status, finished, sold-to, buyer, party, involved party, add, grayed out, greyed out, read only, edit, delete, actual quantity, Item, Work Progress , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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