3025023 - An SAP SuccessFactors Issue Cannot be Reproduced

The issue reported in an SAP SuccessFactors module cannot be recreated by Product Support.

• SAP SuccessFactors HCM
• All Supported Modules

1. Log into the instance >
2. Follow the steps provided by the customer >
3. The error/behavior reported is not exhibited, therefore Support is not able to replicate the reported issue.

Possible causes include server performance, browser type/version, platform compatibility, supportability, server time, screen resolution, etc.

• The reported issue cannot be replicated by Support. As a result, it will not be possible to find the root cause of the problem. Thus, the case is set for closure. 
• In case the error/behavior is exhibited again, a new Support case must be created with new examples and screenshots, steps to reproduce the issue, and a timestamp. 

• KBA 2354817 - How to Find SuccessFactors Product Version, Server, Timestamp and Release Details
• KBA 2155240 - Assessing case Priority for SAP SuccessFactors

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