SAP Knowledge Base Article - Public

3025144 - Error in external participant - "A user with this e-mail address already exists" - 360 Multi-Rater


In 360, when adding or searching an external participant's email address, gives error message: "A user with this e-mail address already exists"


SAP SuccessFactors 360 Multi-Rater


To resolve the issue, please disable the option "Hide External Users from search results."  

  1. Go to Admin Center
  2. On the tool search box, type Company System and Logo Settings
  3. Uncheck the box "Hide External Users from search results."

See Also


360, Multi-rater, external participants, external users, email address, existing, add, search , KBA , LOD-SF-MTR-PAR , Internal and External Participants , LOD-SF-MTR-ADM , Admin Center, RBP, Permissions and Settings , Problem


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