3025179 - Offer approval does not appear in To-Do or is routed to system user (v4admin) - Recruiting Management

• Offer approval does not appear in To-Do.
• Unable to reassign offer approval from the system user to an active user.
• Offer approval is stuck with system user and the approver has no option to cancel or approve it.

SAP SuccessFactors Recruiting Management

The issue will occur in the following scenarios. Frequency of this issue happening will be very low.

• The approver does not have login permissions or login permissions got removed at some point.
• The approver became an inactive user at some point.

Please make sure to have login permission assigned to users. After granting the permission, it can take until 10 minutes to refresh in the system.

Workaround

Please create a brand new Job Requisition and having the candidate "re-applying" to it so that you can have a new offer approval sent to an active approver.

Note: Due to the corrupt data, it is not possible to fix the offer approver via script.

Prevention

We will be adding some guardrails to avoid this issue. Some of those scenarios are complex and will be discussed with Product Management. 

If you would like to have more details about it, you can follow up this KBA by clicking on the star icon in the upper right corner or you can reach out your CSM and refer the ticket # RCM-92922.

KB article 2698630 - Terminated users with pending Job Requisitions or Offer Approvals

RCM-92922, PMU-11680, unable to approve offer, offer stuck with system user, offer approval, reassign, inactive user, login permission, terminated user, todo, to-do , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem