SAP Knowledge Base Article - Public

3025491 - Add image in onboarding notifications - Onboarding 2.0


You are trying to copy and past an image in Onboarding 2.0 notification body, however, there's an error message showing up.


SAP Successfactors Onboarding 2.0

Reproducing the Issue

  1. Go to email services;
  2. Edit one of your notifications;
  3. Past an image in the notification body;
  4. Try to save your notification and the following error shows up:
    "An error occurred while saving the email template. Please try again later or contact your system administrator".


At present, the action of copy and paste images in Onboarding 2.0 notifications is not supported. Only hosted images can be added to your notifcations. 


Please follow up with a new service request to Successfactors Platform team to host your images on SuccessFactors Servers as the following KBA indicates: 2157471 - Hosting Files on a SuccessFactors Server

See Also

2157471 - Hosting Files on a SuccessFactors Server


image, onboarding, notification, 2.0, copy, past, body, email, error, message , KBA , LOD-SF-OBX , Onboarding 2.0 , Problem


SAP SuccessFactors Onboarding all versions