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3025535 - IBase text component/configuration item number changed in a Change Document


  • You are using Change Request Management in SAP Solution Manager 7.2 to control your software distribution.
  • The Change document cannot advance to next status when executing a PPF action that triggers an action for a transport request at TMS level, getting the error message "Status was reset by system" SOCM_ACTION_LOG 097.
  • Transport management functions are not working in a change document because the IBase information, the configuration item used in the change document, is wrong currently.
  • While trying to update the status of a Request for Change document, the following error is displayed: 

Error Installed base is inactive
Error Product XXXXXXXXX is locked
Error Product XXXXXXXXX is archived

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



SAP Solution Manager 7.2.


SAP Solution Manager 7.2


Solman, ITSM, IObject, Text component, Duplicated entries in IBase, LMDB Object, wrong iBase in document, urgent change, normal change, defect correction, AI_MODIFY_IBASE_IN_DOC,SOCM_ACTION_LOG097, SOCM_ACTION_LOG, 097, XNOSEARCH, comm_product, Product is locked, Product is archived , KBA , SV-SMG-CM , Change Request Management , Problem

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