Symptom
- You are using Change Request Management in SAP Solution Manager 7.2 to control your software distribution.
- The Change document cannot advance to next status when executing a PPF action that triggers an action for a transport request at TMS level, getting the error message "Status was reset by system" SOCM_ACTION_LOG 097.
- Transport management functions are not working in a change document because the IBase information, the configuration item used in the change document, is wrong currently.
- While trying to update the status of a Request for Change document, the following error is displayed:
Error Installed base is inactive
Error Product XXXXXXXXX is locked
Error Product XXXXXXXXX is archived
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
SAP Solution Manager 7.2.
Product
Keywords
Solman, ITSM, IObject, Text component, Duplicated entries in IBase, LMDB Object, wrong iBase in document, urgent change, normal change, defect correction, AI_MODIFY_IBASE_IN_DOC,SOCM_ACTION_LOG097, SOCM_ACTION_LOG, 097, XNOSEARCH, comm_product, Product is locked, Product is archived , KBA , SV-SMG-CM , Change Request Management , Problem
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